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Laparoscopic Endoscopic Surgical Science The Effects of Direct and Indirect Written Corrective Feedbacks on the Business Communication Texts of Technical University Students in Ghana [ALRJournal]
ALRJournal. 2020; 4(2): 25-39 | DOI: 10.14744/alrj.2020.46320

The Effects of Direct and Indirect Written Corrective Feedbacks on the Business Communication Texts of Technical University Students in Ghana

Edward Owusu
Department of Communication Studies, Sunyani Technical University, Sunyani, Ghana

Grading of texts is a major issue in the field of teaching and learning of Business Communication. One emerging technique used in grading students’ texts is corrective feedback. This research was an effort to investigate the effects that direct and indirect written corrective feedbacks had on the business letters of students of Ho Technical University, Ghana. Forty HND 1 (first year) students in the Department of Marketing from the 2016/2017 Academic Year batch of Ho Technical University were the selected participants for this qualitative study. A total of 80 raw data were solicited from the participants. These comprise 40 pre-test and 40 post-test materials (80 texts). Each participant composed two letters – one at the pre-test level and the other at the post-test level. After the pre-test, the texts of the students were divided into two groups. The texts of the first group (DF) were graded using direct feedback method and those of the other group (IF) were graded using indirect feedback method. After the pre-test, the participants were asked to rewrite the business letter. The results from the post-test showed that students performed better at the post-test level when direct feedback technique was applied on their pre-test texts.

Keywords: Direct feedback, Indirect feedback, Written corrective feedback, Business Communication

Edward Owusu. The Effects of Direct and Indirect Written Corrective Feedbacks on the Business Communication Texts of Technical University Students in Ghana. ALRJournal. 2020; 4(2): 25-39

Corresponding Author: Edward Owusu, Ghana
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